Frequently Asked Questions
Find quick answers to your most common questions about our products, shipping, calibration, validation, and more. This FAQ page is your go-to resource for clear, accurate info to support your purchasing and compliance needs.
General
We accept major credit cards, or you can open a corporate account with approved credit terms. For large or recurring purchases, setting up an account makes the process even easier.
Yes. You can fill out our credit application here to open a billing account with Alpha Controls.
Returns vary depending on the product and manufacturer. Please contact usdirectly to discuss your specific return request. We’ll walk you through the process.
Yes! We offer a variety of instrument rentals and loaner options. Contact us for current availability and pricing.
Alpha Controls is proudly based in Markham, Ontario, serving customers across Canada and internationally.
We take your privacy seriously. You can view our full Privacy Policy here to learn how we collect, use, and protect your information.
Gift card processing details and eligibility are available on our Gift Card Information page. Be sure to check all terms and timelines.
We are open Monday to Friday from 8:30am – 5:00pm EST. You can find our current business hours on our Contact Us page.
Want to stay in the loop? Join our mailing list by signing up here. You’ll be the first to hear about product updates, promotions, and expert insights.